Frequently Asked Questions

AfroPendo is Africa's premier intentional dating platform designed for singles seeking serious, marriage-focused relationships. We combine cultural intelligence with modern technology to help you find compatible partners who share your values, traditions, and relationship goals.

Yes! AfroPendo offers a completely free plan that includes basic matching, limited messaging, and profile creation. We also offer Verified and Premium plans with additional features like unlimited messages, verified badges, and advanced filters. You can use the free plan indefinitely without any charges.

Click the "Join Now" or "Register" button, provide your basic information (name, email, phone, date of birth), verify your email and phone number, complete the 7-step onboarding process, and you're ready to start matching!

While AfroPendo is designed with African values and culture in mind, we welcome users of all backgrounds who are interested in dating Africans or are living in Africa. We have a significant diaspora user base from UK, US, Canada, and Europe.

Go to Profile → Edit Profile. Free users have limited editing access. Verified and Premium users can edit all profile fields anytime. You can update photos, bio, interests, preferences, and relationship intent.

Yes. Go to Settings → Account → Delete Account. This permanently removes your profile, photos, and matches. Deletion is irreversible. You can also temporarily disable your account if you need a break.

Go to Photos section in your dashboard. You can upload up to 6 photos (Free), 12 photos (Verified), or unlimited (Premium). All photos are reviewed for compliance with our content policy.

The verification badge shows you've completed ID verification, building trust with potential matches. Verified users get priority visibility, a verified badge on their profile, and access to exclusive features.

Our AI-powered algorithm matches you based on multiple factors: location, age preferences, relationship intent, cultural background (tribe/ethnicity), religious beliefs, interests, and compatibility score from your onboarding questionnaire.

The compatibility score is a 0-100% rating showing how well you match with another user based on your preferences, values, and lifestyle. It helps you quickly identify highly compatible potential partners.

Yes! Free users see limited likes. Verified and Premium users can see full "Who Liked Me" lists and send unlimited Super Likes to show strong interest.

Super Likes are a way to show extra interest in someone. Free users get 1 Super Like per week. Verified users get 5 per week. Premium users get unlimited Super Likes.

Once you match with someone (both swipe right), you can start messaging them. Go to Matches, select a match, type your message, and send. Free users have daily message limits; Premium users have unlimited messages.

Yes. On any chat or profile, click the three dots menu (⋮) and select "Block User" or "Report User". Blocked users cannot contact you. Reports are reviewed by our safety team within 24 hours.

You can react to messages with emojis (👍, ❤️, 😂, 😮, 😢, 😡). Long-press or click the reaction button on any message to add your reaction.

Yes. You can clear individual conversations or bulk delete multiple conversations from your message settings. Deleting a conversation removes it only from your side.

We accept M-Pesa (Kenya, Tanzania), Airtel Money (multiple African countries), Credit/Debit Cards (Visa, Mastercard, Amex), and Bank Transfers. All payments are processed securely through Paystack and Flutterwave.

Go to Subscription → Manage → Cancel Subscription. Cancellation takes effect at the end of your current billing period. You'll keep premium features until then.

We offer a 7-day money-back guarantee for new subscribers. Contact support within 7 days of purchase for a full refund. After 7 days, subscriptions are non-refundable.

We support multiple currencies: USD, EUR, GBP, KES (Kenyan Shilling), NGN (Nigerian Naira), ZAR (South African Rand), GHS (Ghana Cedi), UGX (Uganda Shilling), TZS (Tanzania Shilling).

We use multi-level verification (email, phone, ID), AI-powered content moderation, 24/7 safety team monitoring, report and block systems, safe date check-in features, and emergency contact integration.

A safety feature that lets you share your real-time location with emergency contacts during dates. You can set check-in reminders, and if you miss a check-in, your emergency contacts are notified.

Go to their profile, click the three dots menu, select "Report User", choose the reason (harassment, fake profile, inappropriate content, etc.), and submit. Our safety team reviews all reports.

Yes. We use AES-256 encryption for stored data, TLS 1.3 for data in transit, and never share your personal information with third parties without consent. We comply with GDPR, Kenyan DPA 2019, and other privacy laws.

Yes! We have native iOS and Android apps available on the App Store and Google Play. Our website is also fully mobile-responsive for browser access.

Click "Forgot Password" on the login page. Enter your email address, and we'll send a password reset link. Follow the instructions to create a new password.

Check your spam/junk folder. Add @afropendo.com to your safe senders list. Verify your email address in settings. Contact support if issues persist.

Click the language selector icon (🌐) in the top navigation bar. Choose from English, Français (French), or Kiswahili. Your preference is saved in cookies.

Yes! Our cultural intelligence feature lets you filter matches by tribe, ethnicity, and cultural background. This respects your preferences and family traditions.

Absolutely. You can specify your religion and how important it is that your partner shares your faith. We support all major religions practiced in Africa.

Diaspora Bridge connects Africans living abroad (UK, US, Canada, Europe) with singles back home. Features include travel planning tools, return intent matching, and cross-border compatibility scoring.

Yes! We understand the importance of family in African culture. You can set family involvement preferences and share profile access with trusted family members when you're ready.

WhatsApp-style 24-hour disappearing updates. Share photos, videos, or GIFs that disappear after 24 hours. Only your mutual matches can view your status.

Yes. Each status shows a view counter and list of who viewed it. Reactions (👍❤️😂😮😢😡) are also visible.

Photos, videos (max 30 seconds), and GIFs. All content is reviewed for compliance with our content policy before being posted.

Complete your profile fully, upload recent photos, be specific about your preferences, upgrade to Premium for increased visibility, and be active on the platform. Our AI coach can provide personalized tips.

Accounts can be suspended for violating our Terms of Service: harassment, fake information, spam, inappropriate content, or reports from other users. Contact support for details.

Email support@afropendo.com with your account email and reason for appeal. Our review team will respond within 3-5 business days.

Report bugs to support@afropendo.com. Include your browser/device, steps to reproduce, and screenshots if possible. We typically fix critical bugs within 24-48 hours.